• Open to New Clients
  • Data Privacy
  • January 11, 2024

Kaiser Permanente Member that used Kaiser’s online patient portal?

You may be entitled to up to $5,000.

  • You may qualify for this claim if you are a Kaiser Permanente Health Plan Member who used Kaiser’s online patient portal website within the past three years.
  • Kaiser Permanente Health Plan Members who value their privacy should sign up.
  • All claims are backed by Labaton Keller Sucharow, a national law firm that has recouped over $25 Billion for people like you.

Kaiser Permanente (“Kaiser”) is one of the largest not-for-profit health plans and health maintenance organizations (“HMO”) in the United States. In addition to providing health insurance and healthcare directly to its members through over 700 medical offices and 39 hospitals, Kaiser also offers its members the use of its online patient portal at https://healthy.kaiserpermanente.org/, which Kaiser advertises as a convenient way for its members to access a multitude of services such as scheduling appointments, viewing test results, discussing treatment options, managing prescriptions, and directly communicating with healthcare providers.

However, Kaiser may be violating the privacy rights of its members by collecting, tracking, and sharing sensitive personal information, including health data such as health conditions, treatments, medications, and payment details with third parties without their members’ knowledge or consent via third party software embedded in the code of its webpages. If you are a Kaiser member and you researched health conditions and treatments, viewed test results, ordered medications, or communicated with doctors online in Kaiser’s online patient web portal, you may qualify for a claim under state privacy laws of up to $5,000. The claim alleges that Kaiser Permanente members who logged in and used the services available on Kaiser’s patient web portal had their sensitive personal and medical data shared with third party advertisers like Google, Bing, and Adobe without their knowledge or consent. The claim alleges further that Kaiser failed to comply with its members’ reasonable expectations of privacy concerning their sensitive medical information. Labaton is pursuing arbitration claims against Kaiser Permanente for violating the federal and state wiretapping and medical information privacy laws, which award damages of up to $5,000, as well as additional state consumer protection laws.

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Frequently asked questions

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  • General FAQ
How do I know if I might be eligible for this claim?
If you are a Kaiser Permanente member who has logged into and used Kaiser online patient portal for tasks like scheduling appointments, viewing test results, researching treatment options, managing prescriptions, or directly communicating with your healthcare providers within the past three years you might be eligible. Check and see if you qualify for this claim using the link above.
What is this case about?
This case involves Kaiser Permanente and the Kaiser Foundation, is one of the largest not-for-profit health plans and health maintenance organizations (“HMO”) in the United States that offers insurance coverage and medical treatment to millions of individuals in eight states and the District of Columbia. Like many healthcare providers, Kaiser offers its members the use of an online patient portal to provide healthcare services, like the ability to research symptoms and treatments, schedule appointments, communicate with healthcare providers, and refill prescriptions. However, Kaiser is alleged to shared sensitive patient and member information through third party advertiser tracking pixels on its patient portal webpages, including symptoms and treatments the member researched and names and dosages of prescription refill orders with companies like Google, Bing, and Adobe. This claim alleges that these practices violations certain federal and state privacy laws.
What is the California Confidentiality of Medical Information Act?
The California Confidentiality of Medical Information Act (“CMIA”) is a state law that protects the privacy of individuals' medical information. It requires health care providers, health services plans, and other entities handling medical records to maintain the confidentiality of this information and sets strict guidelines for its disclosure. For more detailed information, you can view the statutory text here.
What is the California Invasion of Privacy Act?
The California Invasion of Privacy Act is a state law designed to protect the privacy of personal communications, including both phone and electronic communications. It prohibits unauthorized eavesdropping, recording, or intercepting of confidential communications without consent. Courts have ruled that this law applies to electronic communications as well, ensuring broad protection of privacy in various forms of communication. For more details, you can view the statutory text here.
What is arbitration?
Arbitration is a private dispute resolution process. Your claim will not be filed in court. Your claim will be decided by an arbitrator, who is a neutral person chosen by you and the company. We can select an arbitrator for you who is fair and neutral.
Is arbitration confidential?
Yes, arbitration is a confidential, private process.

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