• Open to New Clients
  • Consumer Rights
  • October 16, 2024

“Price-locked” T-Mobile monthly bills increased?

You may be entitled to up to $500 or more, depending on your state of residence.

  • You may qualify for this claim if you signed up for one of T-Mobile’s wireless service plans that guaranteed a set price-locked monthly rate and your monthly rate increased in June 2024.  
  • T-Mobile users who value their consumer rights should sign up.
  • All claims are backed by Labaton Keller Sucharow, a national law firm that has recouped over $27 Billion for people like you.

It’s free to start a claim and takes less than 2 minutes.

T-Mobile is the second largest wireless carrier company in the United States.  Like most wireless carrier companies, it sells wireless phone service on a monthly basis.  In 2017, T-Mobile announced its “Un-contract” price guarantee promise for certain T-Mobile plans, including the T-Mobile ONE Plan, Simple-Choice Plan, Magenta Plan, Magenta Max Plan, Magenta 55+ Plan, and Magenta Amplified Plan.  T-Mobile advertised that it would never change the price you pay for your T-Mobile plan, stating “Now, T-Mobile One customers keep their price until THEY decide to change it.  T-Mobile will never change the price you pay for your T-Mobile One plan.” T-Mobile continued advertising the “Un-contract Promise” guarantee for certain plans into April 2022.  
In May 2024, T-Mobile announced that it would be increasing the price of some of the older rate plans, including plans that had been sold with the “Un-contract” guarantee, at a rate of $5 per line, per month. For example, a T-Mobile user with a legacy plan that included the “Un-contract Promise” that cost $100 per month for four lines would now cost $120 per month.  In response to customer complaints to the Federal Communications Commission (“FCC”), T-Mobile stated that the “Un-contract” guarantee only guaranteed that if T-Mobile were to increase its prices and customers chose to leave as a result, T-Mobile would pay the customers’ final month recurring service charge.

We allege that T-Mobile sold millions of wireless phone subscriptions to consumers with the “Un-contract Promise” without properly disclosing that the “Un-contract Promise” meant that T-Mobile still could increase the rates of the plans.  We are representing clients in individual arbitration claims against T-Mobile for violating state consumer protection laws which require T-Mobile to fully disclose the terms of its wireless plans before customers enroll.

If you signed up for a T-Mobile plan between January 2017 and April 2022 that included the “Un-contract Promise” (T-Mobile ONE Plan, Simple-Choice Plan, Magenta Plan, Magenta Max Plan, Magenta 55+ Plan, or Magenta Amplified Plan) and the rate of your T-Mobile plan increased this year, you may qualify for a claim under your state’s consumer protection law of up to $500 or more, depending on your state of residence.   

 
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Please remember:

This content is for your information only and is not legal advice. We are not your lawyers until you sign an attorney-client agreement with us. All information provided by you is confidential and will only be used for your case.

Frequently asked questions

TOPICS
  • Case FAQ
  • General FAQ
How do I know if I might be eligible for this claim?
If you signed up for a T-Mobile wireless plan with the “Un-contract Promise” (T-Mobile ONE Plan, Simple-Choice Plan, Magenta Plan, Magenta Max Plan, Magenta 55+ Plan, or Magenta Amplified Plan) between January 2017 and April 2022 and the rate of your plan increased this year, check and see if you qualify using the link above.   
What will I need to provide if I want to join this case?
You’ll have to provide proof of your T-Mobile wireless plan charges with invoices, statements, or receipts.  This information will be kept confidential and will only be used to verify your claim.  
What is this case about?
This case concerns consumer rights.  When consumers agree to sign up for a subscription product such as a wireless phone plan, consumers have the right to know all the material terms of the subscription before they commit, especially if a company has advertised certain guarantees about the price of the contract.  
What can I recover if my claim is successful?
If your claim is successful, the amount you could recover depends on your state of residence because different states have different laws that protect consumers from deceptive and misleading business practices. For example, New Yorkers are protected by New York’s consumer protection law (General Business Law sections 349 and 350), which prohibits deceptive acts and practices and false advertising by businesses.  Successful claims under New York law may be entitled to up to $550.  You can read more about New York’s consumer protection laws here.
What is a mass arbitration?

Mass arbitration is when hundreds or thousands of individuals file individual arbitration claims against the same company, at the same time and for the same issue. This often happens when many people have similar complaints, such as a data privacy violations, defective products, or unfair business practices. In mass arbitration, each person's claim is handled individually by an arbitrator, but the claims are grouped together to streamline the process. Unlike class action lawsuits, where one lawsuit represents a large group of people, mass arbitration involves multiple separate cases proceeding at once.

What is arbitration?
Arbitration is a private dispute resolution process. Your claim will not be filed in court. Your claim will be decided by an arbitrator, who is a neutral person chosen by you and the company. We can select an arbitrator for you who is fair and neutral.
Is arbitration confidential?
Yes, arbitration is a confidential, private process.
Once I sign up, how does the process work?
Once you sign up, you’ll be asked to sign our attorney-client agreement. That allows us to investigate your private arbitration claim. Then, log in to your secure client portal. All information is strictly privileged and confidential and will only be used for your claim. Answer a few more questions, upload a few documents, and we’ll take it from there. We’ll analyze your claim and your losses, negotiate with the company, and, if necessary, pursue your claim in arbitration.
How do your fees work?
Our fees will be a percentage of the settlement or recovery we obtain for you. That amount will depend on the rules in the state you live in. We only receive a fee if you win, and you will never owe us any money.

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